Data Protection

Zadbaj privacy policy — your complete guide to data protection

Everything about how your personal information is collected, used, and protected on Zadbaj is clearly explained here. We believe transparency is the foundation of trust.

Last Updated: January 1, 2026

How we protect your privacy

A quick overview of the key pillars of Zadbaj's privacy policy.

SSL encryption

Every transaction and data exchange is secured with 256-bit SSL encryption. No outside party can read your data.

No Sale of Information

Zadbaj never sells your personal information to third parties. Your data is used solely to improve the services we provide to you.

KYC verification security

Documents submitted for identity verification are stored with maximum security and are accessible only to authorized personnel.

Cookie controls

You can change your cookie settings at any time. We only use cookies that are necessary or that you have approved.

Unauthorized access blocked

Zadbaj's servers are protected at all times with firewalls, intrusion detection, and real-time monitoring.

Restricted Staff Access

Access to your information is granted only to trained and authorized personnel. Every access is logged.

Please Note: By using the Zadbaj platform, you are considered to have consented to this privacy policy. Please read the entire document carefully before creating an account.

1 Introduction & Scope

Zadbaj (hereinafter referred to as "we", "the platform", or "the company") is an internationally licensed online Sports Betting and gaming platform. This privacy policy ("Policy") describes how Zadbaj collects, uses, and protects your personal information.

This policy applies to Zadbaj's website, mobile application, and all related services. By creating an account, browsing the website, or using any of our services, you are giving your consent to this privacy policy. We place the highest importance on protecting user data and always operate with full transparency.

Zadbaj complies with all applicable international data protection laws and regulations. This policy is published in English for users in Bangladesh, so every member can clearly understand their rights and responsibilities.

If you have any questions about this privacy policy, our support team is always ready to help.

2 What information we collect

Zadbaj collects information about you in several ways. This data is needed to provide you with better service and to ensure the security of the platform. Below is a detailed breakdown of what we collect:

Data Types Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC verification & age confirmation
Contact Information Email, mobile number, address Account management & communication
Financial information BKash/Nagad/Rocket number, transaction history Payment Processing & Fraud Prevention
Technical Information IP address, device information, browser type Security & Fraud Detection
Usage Data Betting history, login times, game activity Service Improvement & Responsible Gaming

In addition to the above, we analyze your usage patterns to ensure the best possible experience for you under Zadbaj's privacy policy. No information is collected without your consent.

3 How your information is used

Zadbaj uses your information only for lawful and specific purposes. We never use your data for anything unnecessary. In accordance with Zadbaj's privacy policy, your information is used for the following purposes:

  • For creating, managing, and verifying your account.
  • To process deposits, withdrawals, and other financial transactions.
  • To prevent fraud, money laundering, and other illegal activities.
  • To offer you personalized promotions and bonuses based on your preferences.
  • To analyze usage patterns and improve the quality of our services.
  • For fulfilling legal obligations and preparing reports for regulatory authorities.
  • To operate our Responsible Gaming program and support players experiencing difficulties.
  • To provide customer support and resolve complaints.

Zadbaj never sells or shares your information with advertising agencies or third-party marketers.

4 Information Sharing & Disclosure

Zadbaj takes the privacy of your information very seriously. In certain circumstances, however, we may need to share data with trusted partners. In accordance with Zadbaj's privacy policy, information may be shared in the following cases:

  • Payment Provider: Necessary information is shared to process transactions via bKash, Nagad, and Rocket.
  • Legal authorities: Information may be disclosed to the relevant authorities in cases of a court order or legal obligation.
  • Security Partners: We work with trusted security firms to detect and prevent fraud.
  • Technology Service Provider: Trusted technology companies are used for cloud storage and server management.
  • Regulatory Authority: Required information is submitted to the licensing authority.

Every third-party partner meets Zadbaj's privacy policy standards and may only use data for its designated purpose. We maintain strict data protection agreements with all our partners.

5 Cookie policy

Zadbaj's website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device. They help improve your browsing experience and ensure the platform functions properly.

  • Essential cookies: Required for core platform functionality, such as maintaining your login session.
  • Functional cookies: Remembers your language, theme, and other preferences.
  • Analytics Cookies: To understand which sections of the website are used most.
  • Security Cookies: To detect fraud and suspicious activity.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some parts of the platform to not function properly.

Zadbaj does not use third-party advertising network cookies. Our cookies are used solely to improve your experience on the platform.

6 Data Retention & Security

Zadbaj retains your information only for as long as necessary or legally required. Even after an account is closed, certain data may be kept for a defined period to meet legal and regulatory obligations. In accordance with Zadbaj's privacy policy, we implement the following security measures:

  • All data is protected with 256-bit SSL/TLS encryption.
  • Database encryption and regular security audits.
  • Multi-factor authentication system.
  • Real-time server monitoring and an intrusion detection system.
  • Regular backups and a disaster recovery plan.
  • Staff data security training and awareness programs.

Once the retention period expires, your data is securely deleted or anonymized. We never hold your information longer than necessary.

7 Your rights

Under Zadbaj's privacy policy, you have specific rights over your information. We fully respect these rights and respond promptly to any request.

Access

You have the right to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your information in certain circumstances.

Restriction of Processing

In certain cases, you may request that the processing of your information be restricted.

Data Portability

You have the right to download your information in a structured format.

Right to object

You may object to the use of your information for specific purposes.

To exercise these rights, contact our support team. We will respond within 30 days of receiving your request.

8 Children's Privacy

Zadbaj strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors. In accordance with Zadbaj's privacy policy, if we are notified that a minor's information exists in our database, we will immediately close that account and delete the associated data.

If a parent or legal guardian believes their child is using Zadbaj without permission, please contact our support team immediately. We will resolve the situation promptly and securely delete any associated data.

Account registration is strictly prohibited for anyone under 18. Any such account detected will be immediately closed and all balances will be forfeited.

9 Privacy Policy Changes

Zadbaj reserves the right to update or amend this privacy policy as needed. The policy may be revised from time to time due to business changes, legal requirements, or technological developments.

For significant changes, we will notify you at least 7 days in advance via your registered email address or through a prominent notice on the platform. Continued use of Zadbaj after any changes takes effect will be considered acceptance of the updated policy.

The date of each update will be noted at the top of this page. We recommend reviewing this page regularly to stay informed about the latest version of our privacy policy.

10 Contact Us

For any questions, complaints, or requests regarding this privacy policy, please reach out to our dedicated privacy team. We are always here for you and aim to respond as quickly as possible.

Live Chat
24/7 Support Available

Requests are typically responded to within 24 to 48 hours of receipt. Complex matters that require thorough investigation may take up to 30 business days to resolve.

? Frequently Asked Questions (FAQ)

No, Zadbaj never sells your personal information to third parties. Your data is used solely to operate our services, ensure security, and meet legal obligations. This is a core commitment of Zadbaj's privacy policy.

After an account is closed, certain data may be retained for a defined period for legal and regulatory reasons. Once that period expires, all data is securely and permanently deleted. Contact our support team to request data deletion.

KYC documents are stored with the highest level of encryption. Only authorized and trained personnel can access these documents, and every access is logged. In accordance with Zadbaj's privacy policy, these documents are never shared with any third party.

Yes, you have the right to access your data. Submit a request to our support team and we will provide a summary of the information we hold about you within 30 days. You may also request corrections to any inaccurate information.

If you consented to marketing communications at registration, we will send you emails about promotions and bonuses. You can opt out at any time by clicking the unsubscribe link in any email or by contacting our support team.
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